Your Privacy Matters to Us

1. INFORMATION WE COLLECT

We may collect the following types of information when you visit our website or get in touch with us:

Information You Provide Directly:

• Your name, email address, and phone number when you complete our contact form or book an appointment
• Any messages or details you share when reaching out to us

Information Collected Automatically:

• Basic website usage data such as pages visited, time spent on the site, and browser type — collected via cookies and analytics tools
• Your approximate location (city/region level) based on your IP address

Please Note: Our website contact form is not intended for the submission of personal health information. Please do not include health details, diagnoses, medications, or symptoms in any web form submission. Health-related information shared directly with Jess during your care is handled separately in accordance with HIPAA regulations.

2. HOW WE USE YOUR INFORMATION

We use the information we collect to:

• Respond to your inquiries and booking requests
• Schedule and manage appointments
• Send appointment reminders or follow-up communications (only with your consent)
• Improve our website and better understand how visitors use it
• Comply with applicable legal obligations

We do not sell, rent, or share your personal information with third parties for marketing purposes — ever.

3. HIPAA & HEALTH INFORMATION

As a physical therapy practice, Core Physical Therapy is subject to the Health Insurance Portability and Accountability Act (HIPAA). Any protected health information (PHI) collected during the course of your treatment is handled in strict accordance with HIPAA regulations and our Notice of Privacy Practices, which you will receive at the start of your care.

This website Privacy Policy covers our website and general communications only — not your clinical health records.

4. COOKIES & ANALYTICS

Our website may use cookies — small files stored on your device — to help us understand how visitors use our site and improve your experience. You can disable cookies at any time through your browser settings, though some features of our site may not function as intended as a result.

We may use third-party analytics tools such as Google Analytics to collect aggregated, anonymized data about site usage. This data does not identify you personally.

5. THIRD-PARTY LINKS

Our website may contain links to external websites — such as booking platforms, map services, or social media. We are not responsible for the privacy practices of those third-party sites and encourage you to review their privacy policies before sharing any personal information.

6. DATA SECURITY

We take reasonable steps to protect your personal information from unauthorized access, disclosure, or misuse. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. YOUR RIGHTS

You have the right to:

• Request access to the personal information we hold about you
• Request corrections to any inaccurate information
• Request that we delete your personal information, subject to legal obligations
• Opt out of any non-essential communications at any time

To exercise any of these rights, please contact us at jesscore@coreptknox.com or call 865-214-7846.

8. CHILDREN’S PRIVACY

Our website is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has submitted information to us, please contact us and we will promptly delete it.

9. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we do, we will update the “Last Updated” date at the top of this page. We encourage you to review this page periodically.

10. CONTACT US

If you have any questions about this Privacy Policy or how we handle your information, please reach out:

📧 Email: jesscore@coreptknox.com
📞 Phone: 865-214-7846